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Contact

Pam Hellesto
AT Consultant
503-257-1677
Email

Veronica Sautter
AT Consultant
503-257-1727
Email

Teresa Johnson
AT Support Staff
503-257-1665
Email

Sara Ellis
AT Supervisor
503-257-1770
Email

Trouble-Shooting Tips and Vendor Contacts

Trouble-Shooting Speech Generating Devices
Most of the items listed below are available for checkout from the Assistive Technology department. Many of the items are available from more than one vendor - this is not an exclusive list of vendors.

Item	Possible Solutions	Manufacturer and Vendor Contact
AltChat	Quick Reference Guide ALT (pdf) http://www.saltillo.com/ community/downloads.php (Quick Reference Instructions)	Saltillo Corporation 2143 Township Rd #112 Millersburg, OH 44654 1-800-382-8622 Website: http://www.saltillo.com/
Auditory Communicator		Enabling Devices - Toys for Special Children 50 Broadway Hawthorne, NY 10532 Phone: 800-832-8697 Fax: 914-747-3480 http://www.enablingdevices.com
BIG/LITTLEmack	BIG/LITTLEmack (pdf) http://www.ablenetinc.com/ Partners/MultiMediaowtoVi deo/tabid/340/Default.aspx (“How-To” Videos)	AbleNet, Inc. 2808 Fairview Avenue North Roseville, MN 55113 Phone: 800- 322-0956 Fax: 651-294-2259 Website: http://www.ablenetinc.com
ChatBox	ChatBox 40 Plus Quick Reference(pdf) CB40-XT Quick Ref 103 (pdf) ChatBox 40-XT Plus Quick Reference (pdf) http://www.saltillo.com/co mmunity/downloads.php (Quick Reference Instructions for ChatBox)	Saltillo Corporation 2143 Township Rd #112 Millersburg, OH 44654 1-800-382-8622 Website: http://www.saltillo.com/
ChatPC	ChatPC backup (doc) ChatPC-II Quick Reference (pdf) ChatPC4 (pdf) http://www.saltillo.com/commu nity/downloads.php (Quick Reference Instructions for ChatPCs)	Saltillo Corporation 2143 Township Rd #112 Millersburg, OH 44654 1-800-382-8622 Website: http://www.saltillo.com/
Cheap Talk products Communication Builder Companion Communicator	Cheap Talk 6 level communicator (pdf) Communication Builder help (pdf)	Enabling Devices - Toys for Special Children 50 Broadway Hawthorne, NY 10532 Phone: 800-832-8697 Fax: 914-747-3480 http://www.enablingdevices.com
Dynamo	Dynamo (pdf) http://www.dynavoxtech .com/Support/contact/	Dynavox Mayer-Johnson 2100 Wharton Street, Suite 400 Pittsburgh, PA 15203 Phone: 800-588-4548 Fax: 866-585-6260 Website: http://www.mayer-johnson.com/
ECO	http://support.prentrom.com/ category.php?id=150 (link to Cheat Sheet)	Prentke Romich Company (PRC) 1022 Heyl Road Wooster, OH 44691 Phone: 800-262-1984 Fax: 330-263-4829 Website: http://www.prentrom.com/
FL4SH	FL4SH (pdf) http://www.ablenetinc.com/Partner s/MultiMediaHowtoVide o/tabid/340/Default.aspx (“How-To” Videos)	AbleNet, Inc. 2808 Fairview Avenue North Roseville, MN 55113 Phone: 800- 322-0956 Fax: 651-294-2259 Website: http://www.ablenetinc.com
GoTalk 20+	GoTalk20PlusGuide (pdf) http://www.attainmentc ompany.com/pro duct.php?productid=161 46&cat=316&page=3 (link to Guide)	Attainment Company, Inc. 504 Commerce Parkway PO Box 930160 Verona, WI 53593-0160 Phone: 800-327-4269 Fax: 800-942-3865 Website: http://www.atta inmentcompany.com/
GUS Pocket Communicator	http://gusinc.com/2010/ PocketComX51.html (scroll to bottom of page to locate video tutorials)	Gus Communication Devices, Inc. 1006 Lone Tree Court Bellingham, WA 98229 Phone: 866-487-1006 Fax: 360-715-9633 Website: www.gusinc.com
Hip Talk	Hip Talk 12 (pdf) http://enablingdevices.com/c atalog/assistive_ technology_devices_ used_in_education/hip-ta lkers/hip-talks-accessory (link to User Guide) Hip Talk Plus (pdf) http://enablingdevices .com/catalog/assistiv e_technology_devices _used_in_educatio n/hip-talkers/hip-talk-plus accessories (link to User Guide)	Enabling Devices - Toys for Special Children 50 Broadway Hawthorne, NY 10532 Phone: 800-832-8697 Fax: 914-747-3480 http://www.en ablingdevices.com
Lingo	Lingo (pdf) http://www.ablenetinc .com/Partners/M ultiMediaHowtoVideo /tabid/340/Default.aspx (“How-To” Videos)	AbleNet, Inc. 2808 Fairview Avenue North Roseville, MN 55113 Phone: 800- 322-0956 Fax: 651-294-2259 Website: http://www.ablenetinc.com
M3	http://www.dynavoxtech .com/products/m3/ (link o Quick Start Guide)	Dynavox Mayer-Johnson 2100 Wharton Street, Suite 400 Pittsburgh, PA 15203 Phone: 800-588-4548 Fax: 866-585-6260 Website: www.dynavoxtech.com
One Step Communicator	http://www.swaaac.com /Files/shortcutshee ts/One_step_communicator20.pdf (link to Shortcut Sheet)	AbleNet, Inc. 2808 Fairview Avenue North Roseville, MN 55113 Phone: 800-322-0956 Fax: 651-294-2259 Website: http://www.ablenetinc.com
Proloquo2Go	Proloquo2GoVisualQuickStart (pdf) Numerous tutorials on www.youtube.com (enter “proloquo2go”) http://www.proloquo2go.com/S upport/article/downloads-79 (link to downloads and tutorial)	Origin Instruments Corp. 854 Greenview Drive Grand Prairie, TX 75050-2438 Phone: 972-606-8740 Fax: 972-606-8741 Website: http://www.orin.com
Springboard	Springboard Lite (pdf) http://support.prentrom.co m/category.php?id=106 (link to Springboard Lite Cheat sheet) SPRINGBOARD INSTRUCTIONS (pdf) SpringBoardCheatSheet (pdf) http://support.prentrom .com/category.php?id=8 (link to Springboard Plus Cheat sheet)	Prentke Romich Company 1022 Heyl Road Wooster, OH 44691 Phone: 800-262-1984 Fax: 330-263-4829 Website: http://www.prentrom.com/
Step-By-Step	Step-by-Step (pdf)	AbleNet, Inc. 2808 Fairview Avenue North Roseville, MN 55113 Phone: 800-322-0956 Fax: 651-294-2259 Website: http://www.ablenetinc.com
SuperTalker	QuickStart Guide – SuperTalker (pdf)	Enabling Devices - Toys for Special Children 50 Broadway Hawthorne, NY 10532 Phone: 800-832-8697 Fax: 914-747-3480 http://www.enablingdevices.com
Tap To Talk	http://www.taptotalk.com /supportpage.aspx (link to videos)	Assistix LLC 20660 Stevens Creek Blvd, Suite 241 Cupertino, CA 95014 Phone: 408-335-7373 Fax: 408-384-5321 Website: http://www.taptotalk.com
Tech/Talk Tech/Speak	Tech-Talk (pdf) Tech-Speak 32 (pdf) http://www.amdi.net/tech-series/ (link to Instruction sheets for Tech/Talk and Tech/Speak)	Advanced Multimedia Devices, Inc. 95 Sherwood Avenue Farmingdale, NY 11735 Phone: 888.353.2634 Fax: 631.531.8811 http://www.amdi.net
Say It Sam	Words+ Technical Support Department Phone: 800-869-8521	Words+, Inc. 42505 10th Street West Lancaster, CA 93534-7059 Phone: 800-869-8521 Fax: 661.723.2114 Website: http://www.words-plus.com
Vantage	VT-VGCheatsheet (pdf) VANTAGE INSTRUCTIONS (doc) http://support.prentrom.co m/category.php?id=126 (link to Vantage Lite Cheat Sheet) http://support.prentrom .com/category.php?id=6 (link to Vantage Plus Cheat Sheet)	Prentke Romich Company (PRC) 1022 Heyl Road Wooster, OH 44691 Phone: 800-262-1984 Fax: 330-263-4829 Website: http://www.prentrom.com/
32 Message Communicator	32 Message Com (pdf) http://enablingdevices.co m/catalog/assistive_ technology_devices_us ed_in_education/com munication-builders/32-message-communicators (link to User Guide)	Enabling Devices - Toys for Special Children 50 Broadway Hawthorne, NY 10532 Phone: 800-832-8697 Fax: 914-747-3480 http://www.en ablingdevices.com
Voice Pod	http://www.enablemart.com/Catalog /Picture-Communicators/Voice-POD	Enabling Devices - Toys for Special Children 50 Broadway Hawthorne, NY 10532 Phone: 800-832-8697 Fax: 914-747-3480 http://www.enabli ngdevices.com

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Trouble-Shooting Writing Tools

Item	Cheat Sheet	Manufacturer and Vendor Contact
AlphaSmart	AlphaSmart with Co (doc)	Renaissance Learning, Inc. PO Box 8036 Wisconsin Rapids, Wisconsin 54495-8036 Phone: 800-338-4204 Fax: 715-424-4242 Website: http://www.renlearn.com/
Dana	http://www.renlearn.com/ne o/downloads/dana.aspx (link to User’s Guide)	Renaissance Learning, Inc. PO Box 8036 Wisconsin Rapids, Wisconsin 54495-8036 Phone: 800-338-4204 Fax: 715-424-4242 Website: http://www.renlearn.com/
Fusion	Fusion Operation Hotsheet (pdf) Fusion Walk Through Steps (ppt) http://www.writerlearn ing.com/support.php (link to Operation Hot Sheet and Operation Guide)	The Writer Learning Systems PO Box 186 Paso Robles, CA 93447-186 Phone: 800-797-7121 Fax: 805-239-8973 Website: www.writerlearning.com
Neo	http://www.renlearn .com/neo/downloads/ (link to Quick Guide and Manual)	Renaissance Learning, Inc. PO Box 8036 Wisconsin Rapids, Wisconsin 54495-8036 Phone: 800-338-4204 Fax: 715-424-4242 Website: http://www.renlearn.com/
Pulse Smartpen	http://www.livescribe.com/en-us/starthere/index.html (link to Getting Started Guide)	Livescribe: US Customer Service: Email: CS@livescribe.com Phone: 1–877–727–4239 or 510–567–4150 US K–12 Education Phone: 1–800–297–3071
QuickLink Pen Elite	http://www.wizcomtech.co m/eng/downloads/a/01/ (link to Scanning Demo)	USA WizCom Technologies Inc. Boston Post Rd West 33, Suite 320 Marlborough MA, 01752-1829 Phone: 1-888-777-0552 Fax: 1-508-251-5394 Website: http://www.wizcomtech.com/u saeng/home/a/01/default.asp
QuickPAD	QuickPAD (pdf) http://www.quickpad.com/dlqpir.htm (link to Manual)	QuickPAD Technology Corporation 1684 Fallen Leaf Lane Los Altos, CA 94024 Phone: 650-961-9114 Fax: 650-964-2426 Website: http://www.quickpad.com support@quickpad.com

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Trouble-Shooting Computer Peripherals

Item	Cheat Sheet	Manufacturer and Vendor Contact
BigKeys keyboard		BigKeys Company Greystone Digital Inc. P.O. Box 1888 Huntersville NC 28078 Phone: 800-249-5397 Fax: 704-875-8936 Website: http://www.bigkeys.com
Intellikeys	http://www.intellitools.com/ techsupport/tipshoot.aspx http://store.cambiumlearning.com/ ProgramPage.aspx?parentId=07400 3405&functionID=009000008&site=itc (link to video)	Intellitools (Cambium Learning Technologies Company) 4185 Salazar Way Frederick, CO 80504 Phone: 800-547-6747 Fax: 888-819-7767 http://www.intellitools.com/
Switches Specs Jellybean Big red		AbleNet, Inc. 2808 Fairview Avenue North Roseville, MN 55113 Phone: 800- 322-0956 Fax: 651-294-2259 Website: http://www.ablenetinc.com
Switch Interface Pro 6.0	Set-up for Two Switch Activities (pdf) http://www.donjohnston.com/su pport/swip_sup/index.html (link to manual)	Don Johnston Incorporated 26799 West Commerce Drive Volo, IL 60073 Phone: 800-999-4660 Fax: 847-740-7326 Web Site: www.donjohnston.com

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Trouble-Shooting Software

Item	Cheat Sheet	Manufacturer and Vendor Contact
Attention Getter	Attention getter (pdf)
Boardmaker Plus!	http://www.mayer-johnson.c om/downloads/documentation/ (link to User’s Guide)	Mayer-Johnson 2100 Wharton Street, Suite 400 Pittsburgh, PA 15203 Phone: 800-588-4548 Fax: 866-585-6260 Website: http://www.mayer-johnson.com/
Classroom Suite	CS 3.2 - modifying toolbars (pdf) CS 4 storing activities (pdf) CS4 – imports (pdf) CS 4 - modifying toolbars (pdf) http://www.intellitools.com/ITCfaq.aspx (link to Trouble Shooting Tips, Training, “How Do I?”)	Intellitools (Cambium Learning Technologies Company) CS 3.2 - modifying toolbars.doc4185 Salazar Way Frederick, CO 80504 Phone: 800-547-6747 Fax: 888-819-7767 http://www.intellitools.com/
Co:Writer	CoWriter and WriteOutloud (pdf) http://www.donjohnston.com/res ources/cowriter6_index.html (link to Tutorials and Quick Card)	Don Johnston Incorporated 26799 West Commerce Drive Volo, IL 60073 Phone: 800-999-4660 Fax: 847-740-7326 Web Site: www.donjohnston.com
Dragon NaturallySpeaking	Dragon Commands (pdf) http://www.nuance.com/n aturallyspeaking/customer-po rtal/training/tips-tricks.asp (link to Tips and Tricks)	Nuance 1 Wayside Road Burlington, MA 01803 Phone: 781-565-5000 Fax: 781-565-5001 Technical Support: 407-241-1822
Feet/Sharon	Feet/Sharon (pdf)
Mablesoft Switch Games	Marblesoft Switch Games (pdf)
PixWriter PictureIt	http://www.slatersoftwar e.com/document.html (link to Quick Start, Tutorial and Samples)	Slater Software, Inc. 351 Badger Circle Guffey, Colorado 80820 Phone: 877-306-6968 Fax: 719-479-2254 Website: http://www.slat ersoftware.com/
SoftTouch Classics	SoftTouch Classics (pdf)
Switch Ensemble	Switch Ensemble (pdf)
Switch Jam	Switch Jam (pdf)
SwitchMan	SwitchMan (pdf)
Write:OutLoud	http://www.donjohnston.com/re sources/writeoutloud6_index.html (link to Tutorials and Quick Card)	Don Johnston Incorporated 26799 West Commerce Drive Volo, IL 60073 Phone: 800-999-4660 Fax: 847-740-7326 Web Site: www.donjohnston.com

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