
Technology Services
Service Level of Commitment
for
Network Services
June, 2007
TopThe following is a description of what service can be provided:
The Network Services team manages the Wide Area and Local Area Networks. This can include T1 lines, Routers, Switches Proxy Services, DHCP Services, LDAP Services, E-mail, as well as the MESD connection to OPEN.
Features of this service include:
- T1 or INet connection to each school and district office includes Router and DSU, or equivalent.
- Technical advisory and discussion groups.
- Planning and coordination of Wide Area Network issues, including dealing with growth issue and network design.
- Active Participation in the Oregon Public Education Network (OPEN) efforts.
- Membership fee to OPEN for Internet and statewide network access.
- Planning, coordination, and migration for I-Net (cable) connections.
- Assistance in establishing and maintaining district network security.
- Assistance in establishing and maintaining Wide Area Network usage standards.
- Network applications including, but not limited to: List server, Calendars, Web Access to Business, HR and Student System reports, LDAP, FTP services.
- Coordination of connectivity projects with local phone/cable/wireless companies for new or upgraded services.
- Redundant transparent proxy servers.
- Electronic Mail Hosting (SMTP) for all students and staff. IMAP, POP3 and Web based clients supported.
- Redundant Mail Relays to limit external access to District mail servers. Mail Relays also provide SPAM filtering and other mail broadcasts that interfere with normal operations.
- Redundant Dynamic IP Address Allocation Servers (DHCP).
- Redundant Domain Name Server (DNS/BIND to translate Internet names into Internet addresses, and vice versa. For security reasons there are two separate sets of systems, 2 for external names, 2 for internal names.
- Installation and upgrades of district owned Nortel routers and DSUs. Management, upgrades, troubleshooting and repair of router software and hardware.
- Monitoring the Wide Area Network, including routers and communication lines.
- Firewall network protection support.
- Internet security system that constantly and automatically monitors for network attacks.
- Web content filtering for all users.
- Uninterruptible power supply with backup diesel generator for all MESD network equipment.
Monitoring of network resources http://stats.mesd.k12.or.us/.
If the districts choose not to participate, the effect on students would be:
Non-participating districts that wish to have to other MESD menu items will need to install and manage their own wide area network services including:Interrelationships with other Multnomah ESD programs and services:
- Communication lines to access the Internet.
- All MESD WAN Services.
- Secure encrypted connection to MESD.
- Your own wide area network management.
- Operational by July 1, 2007.
- Technology Services.
- Business/Human Resource Services.
- Student Services.
- Various web application services.
- Department of Instruction.
- Measurement & Experimental Research
- School Health Services.
- Bloodborne pathogen.
- Student Health records.
- Co-operative Purchasing services.
