Technology Services

Service Level of Commitment
for
Network Services
June, 2007

The following is a description of what service can be provided:

The Network Services team manages the Wide Area and Local Area Networks. This can include T1 lines, Routers, Switches Proxy Services, DHCP Services, LDAP Services, E-mail, as well as the MESD connection to OPEN.

Features of this service include:
  • T1 or INet connection to each school and district office includes Router and DSU, or equivalent.
  • Technical advisory and discussion groups.
  • Planning and coordination of Wide Area Network issues, including dealing with growth issue and network design.
  • Active Participation in the Oregon Public Education Network (OPEN) efforts.
  • Membership fee to OPEN for Internet and statewide network access.
  • Planning, coordination, and migration for I-Net (cable) connections.
  • Assistance in establishing and maintaining district network security.
  • Assistance in establishing and maintaining Wide Area Network usage standards.
  • Network applications including, but not limited to: List server, Calendars, Web Access to Business, HR and Student System reports, LDAP, FTP services.
  • Coordination of connectivity projects with local phone/cable/wireless companies for new or upgraded services.
  • Redundant transparent proxy servers.
  • Electronic Mail Hosting (SMTP) for all students and staff. IMAP, POP3 and Web based clients supported.
  • Redundant Mail Relays to limit external access to District mail servers. Mail Relays also provide SPAM filtering and other mail broadcasts that interfere with normal operations.
  • Redundant Dynamic IP Address Allocation Servers (DHCP).
  • Redundant Domain Name Server (DNS/BIND to translate Internet names into Internet addresses, and vice versa. For security reasons there are two separate sets of systems, 2 for external names, 2 for internal names.
  • Installation and upgrades of district owned Nortel routers and DSUs. Management, upgrades, troubleshooting and repair of router software and hardware.
  • Monitoring the Wide Area Network, including routers and communication lines.
  • Firewall network protection support.
  • Internet security system that constantly and automatically monitors for network attacks.
  • Web content filtering for all users.
  • Uninterruptible power supply with backup diesel generator for all MESD network equipment.

Monitoring of network resources http://stats.mesd.k12.or.us/.

If the districts choose not to participate, the effect on students would be:

Non-participating districts that wish to have to other MESD menu items will need to install and manage their own wide area network services including:

  • Communication lines to access the Internet.
  • All MESD WAN Services.
  • Secure encrypted connection to MESD.
  • Your own wide area network management.
  • Operational by July 1, 2007.
Interrelationships with other Multnomah ESD programs and services:
  • Technology Services.
  • Business/Human Resource Services.
  • Student Services.
  • Various web application services.
  • Department of Instruction.
  • Measurement & Experimental Research
  • School Health Services.
  • Bloodborne pathogen.
  • Student Health records.
  • Co-operative Purchasing services.
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